Technical Account Associate, Otter - Bogotá

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you'll do

• Reproduces bugs and triage them to the correct product teams with impact analysis.
• Adheres to team and organization processes and SOPs and surfaces gaps/inefficiencies based on working experience.
• Uses effective communication to update or guide both technical and non-technical customers on a solution to a technical problem.
• Technical Account M...