Tech Support Specialist – ITSM & AI-Driven Customer Success

BMC Software is looking for an innovative Technical Support member to join its passionate team in Mexico. In this role, you will manage customer expectations, troubleshoot complex BMC product issues, and research incidents to provide effective solutions.

The ideal candidate will have over 6 years of experience with BMC Remedy ITSM and a Bachelor’s degree. BMC values a culture of trust and collaboration, offering opportunities for personal and professional growth.