Tech Support Customer Service Role

Elevate your career with Concentrix as a Customer Service and Tech Support Representative. Engage directly with clients to resolve inquiries and deliver excellent service, both via calls and online.
In this role, you'll collaborate with a culturally diverse team dedicated to exceptional customer experiences. Leveraging your listening skills and technical expertise, you'll address and resolve various issues, ensuring each customer interaction is positive and effective.
Key Responsibilities:
• Handle inbound customer service calls and inquiries
• Assist in troubleshooting software-related problems
• Correct billing issues as needed
• Maintain positive communication throughout customer interactions
• Ensure high-quality service with a friendly approach
Requirements:
• At least 1 year of relevant customer service experience
• Excellent verbal communication abilities
• Strong multitasking skills in a busy environment
• Flexibility to work varying hours, i...