Tech Support Agent

Landsberg Orora leading company in the Distribution of Packaging Material worldwide, requests **Technical Support Specialist**, works together with the IT team providing solutions to common needs, providing support to teams in operational and administrative areas, in its various divisions.
**Tasks to do**:
- Local and remote support to users (administration and operations)
- Remote support to users' computers to diagnose and solve problems.
- Preventive and corrective maintenance of computer equipment and printers.
- Establish priorities and plan the resolution of customer and user requests.
- Identify and escalate situations that require urgent attention.
- Handle a large volume of incoming and outgoing calls in a timely manner.
- Operating system configuration (user profile, inventories, etc.)
- Build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately.
- Solves problems...