Tech Support Agent (Monterrey)

The POS Support Center Tier 2 Specialist will provide helpdesk support for POS customers and authorized service contractors (ASC).

As a Tier 2 Specialist you will respond to an estimated 1,500 inbound calls daily for our Passport Point of Sale system.

You will utilize training and knowledge guides to quickly diagnose issues, bring customers’ sites back into operation, and answer system questions.

As a 24x7 help desk, flexibility in schedule is required and after an initial training period your work shift will be determined based on staffing needs of the business.

• Provide operational and technical assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
• Open, manage and dispatch authorized service contractors.
• Manage, monitor and resolve tasks and alarms on a daily basis.
• Manage and resolve emails from major oil companies (MOC) and independ...