Tech Services Representative

**Company Description**
- Research customer technical specifications and requirements with current or potential technical specifications of company products.
- Solve customer problems and issues by identifying short-term root cause and corrective actions.
Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
- Develop potential technical specifications, pricing considerations and contract requirements.
- Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
- Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
- Coordinate and select customer and end-user trials and innovation days.
- Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products....