Found Description
Tech Lead Location: Remote Full-time Department: Service Desk Working hours: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week. About Sunbytes Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment. About the Opportunity Sunbytes is seeking a Tech Lead to help oversee the Service Desk Team across the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requires strong proficiency in English and Mandarin and skills on leadership and client-facing. Key Responsibilities Serve as an escalation point and resolve complex technical issues. Handle customer inquiries via phone, email, chat, or ...