Tech Lead for AI Solutions at Definity

Elevate your career as the Contact Center AI Platform Technical Lead at Definity in Toronto, ON. Drive innovation and deliver comprehensive AI-driven solutions for contact centers with a hybrid work model.
As a senior technical expert at Definity, you will spearhead the design and delivery of AI-centric solutions for various contact center platforms. Your role will involve working with Google AI applications, leading a development team, and ensuring alignment between technology and business strategies. You will also have the opportunity to conduct proof of concepts, showcasing your technical prowess.
Key Responsibilities:
• Design and implement voice, chat, and digital solutions
• Lead integration efforts for generative AI solutions
• Enhance call center metrics through CCaaS innovations
• Mentor and guide the development team effectively
• Collaborate with stakeholders to design scalable solutions
Requirements:
• Bachelor’s or Master’s degree in Computer Sci...