Found Description
Company Description
Alorica is a global customer experience (CX) company that partners with leading brands to design and deliver end-to-end customer journeys. As a full-service CX provider, Alorica combines strong performance, industry expertise, and advanced technology to drive measurable results for clients. The company is known for challenging convention, building deep client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellent customer experiences.
Role Description
The TEAM MANAGER - FORT is a full-time, on-site role based in Taguig, responsible for leading and developing a frontline team to achieve performance, quality, and customer satisfaction targets. This role oversees day-to-day operations, including scheduling, monitoring KPI...