Found Description
Join Fidelity as a Team Manager in Processing, based in Calgary, Alberta. Oversee operations with a hybrid schedule while ensuring quality service delivery and team coaching.
As a Team Manager, Processing, you will lead a team in a dynamic environment and focus on maintaining high-quality transactional processing. This role requires at least 3-4 years of relevant experience and 1-2 years in a managerial capacity to drive employee development and operational efficiency. You’ll foster a feedback-rich workplace, enhance regulatory compliance, and optimize the processing workflow.
Key Responsibilities:
• Manage team of Processing representatives effectively
• Ensure timely resolution of escalated transactions
• Facilitate training and employee development
• Monitor operational adherence to Service Levels
• Participate in audit engagements and address findings
Requirements:
• 3-4 years in operations or customer service
• 1-2 years coaching or management experie...
As a Team Manager, Processing, you will lead a team in a dynamic environment and focus on maintaining high-quality transactional processing. This role requires at least 3-4 years of relevant experience and 1-2 years in a managerial capacity to drive employee development and operational efficiency. You’ll foster a feedback-rich workplace, enhance regulatory compliance, and optimize the processing workflow.
Key Responsibilities:
• Manage team of Processing representatives effectively
• Ensure timely resolution of escalated transactions
• Facilitate training and employee development
• Monitor operational adherence to Service Levels
• Participate in audit engagements and address findings
Requirements:
• 3-4 years in operations or customer service
• 1-2 years coaching or management experie...
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Submit your application for Team Manager for Fidelity Processing at Fidelity Canada
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