Team Manager, Customer Success Workspace

Job Description

 Leadership & Talent Development

 * Lead, mentor, and develop a global team of Technical Customer Success Managers.

* Establish clear performance expectations, career development plans, and success metrics for the team.

* Foster a culture of accountability, ownership, collaboration, and customer obsession.

* Coach team members on executive presence, customer engagement strategies, technical expertise, and escalation management.

* Drive hiring, onboarding, and workforce planning activities to support business growth.

 Customer Success & Strategic Advisory

  Ensure the team serves as trusted post-sales advisors for assigned customers.

* Build and maintain executive relationships with strategic accounts, including CIOs, CISOs, and senior business leaders.

* Partner...