Team Manager, Customer Success - Workspace Security

Job Description

We are seeking a highly motivated and customer-focused Manager, Technical Customer Success to lead a team of Technical Customer Success Managers (TCSMs) supporting our cyber security customers. This leader will be responsible for building a high-performing, customer-obsessed organization that delivers exceptional technical guidance, drives customer outcomes, and maximizes customer retention and growth.

The ideal candidate combines strong endpoint security expertise, people leadership experience, and a startup mentality. They are passionate about developing talent, establishing scalable customer success processes, and serving as an executive-level partner to customers and internal stakeholders.

Leadership & Talent Development

• Lead, mentor, and develop a global team of Technical Customer Success Managers
• Establish clear performance expectations, career development plans, and success metrics for the team
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