Team Manager Customer Success - Spanish Speaker

## Team Manager Customer Success - Spanish SpeakerApplylocations: Madrid: Amsterdamtime type: Full timeposted on: Posted Todayjob requisition id: R11817The **Team Manager of Customer Success** plays a pivotal role in guiding and cultivating a team of Customer Success Managers, ensuring they excel in driving customer adoption, retention, and growth. As a mentor and leader, they provide support through challenging customer situations, while also spearheading strategic initiatives aimed at maximising overall customer lifetime value.**What You’ll Do*** Lead a team of employees to deliver customer retention and growth* Coach and develop Customer Success Managers (CSMs) to excel in key metrics: onboarding, adoption, retention, growth, satisfaction, and outcome management* Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues* Play a major role in scaling Workiva's Customer Success orga...