Team Manager Customer Success - Spanish Speaker

The Team Manager of Customer Success plays a pivotal role in guiding and cultivating a team of Customer Success Managers, ensuring they excel in driving customer adoption, retention, and growth. As a mentor and leader, they provide support through challenging customer situations, while also spearheading strategic initiatives aimed at maximising overall customer lifetime value.

What You’ll Do

• Lead a team of employees to deliver customer retention and growth.
• Coach and develop Customer Success Managers (CSMs) to excel in key metrics: onboarding, adoption, retention, growth, satisfaction, and outcome management.
• Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues.
• Play a major role in scaling Workiva's Customer Success organization through hiring, onboarding, training, and developing CSMs.
• Update the team with cri...