Found Description
Job Description
- Manage a team of 4-6 TAC engineers: Assign medium-to-high complexity Check Point cases, track progress, ensure SLA compliance, and drive resolutions through oversight and delegation.
- Handle team escalations: Coordinate between R&D, QA, and Product teams on defect analysis; monitor trends and facilitate cross-team collaboration for faster fixes.
- Mentor and develop staff: Provide guidance on log analysis, traffic debugging, VPN/NAT/routing troubleshooting; conduct performance reviews, training sessions, and career development plans.
- Optimize team processes: Standardize configuration recommendations, contribute to knowledge articles, and analyze metrics like case resolution time and customer satisfaction.
- Resource and operations management: Forecast staffing needs, manage workloads, budget for tools/training, and report team performance to senior leadership.
- Promote best practices: Ensure adherence to TCP/IP st...
Ready to Apply?
Submit your application for Team Manager at Check Point Software Technologies
Apply Now