Found Description
Overview
A Team Leader should be an INSPIRATION!
#aNewHomeForYourCareer
Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.
Qualifications
Main Job Requirements
Education & Specific Training
- Matric or Equivalent (Essential)
Work Experience
- 2-3 years’ experience as an Operations Supervisor within the BPO Industry.
- Proven Coaching experience
- Account management & verification: login issues, customer information updates
- Proficiency with ServiceNow or similar ticketing ...