Team Leader - Service Desk Operations

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Rewards when you refer friends to join the team

Responsibilities

• The primary role of this position is to provide leadership and day-to-day management of a team of Service Desk Analysts ensuring productive and efficient handling of all IT-related Incidents and Requests from end users as defined in the agreed SLA or scope.
• Handle 15 (or more) team members and ove...