Found Description
Position Overview
MCI is a rapidly growing business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a range of industries. We operate contact centers on‑site and remote, leveraging advanced technology to enhance customer journeys, drive scalability, and reduce costs.
We are seeking a Team Leader to drive sales growth, achieve retention goals, and contribute to an exceptional customer experience. The Team Leader will inspire a cross‑functional team of customer care, inbound/outbound, sales, and retention professionals.
Position Responsibilities
- Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
- Provide guidance, coaching, and support to ensure individual and team success.
- Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
- Es...