Found Description
Location: GSC BOG
Title: Team Leader (Logistics)
Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses.
Key Responsibilities
- Actively lead the team of Specialist and Associate agents in charge, looking for operational excellence through respect and results.
- Measure and control the performance of the programs and resources according to the objectives defined during the implementation phase.
- Control the processes within the quality standards and guarantee compliance with administrative rules.
- Actively participate and maintain an excellent relationship with process owners / Business Partners.
- Provide timely feedback for the team in charge.
- Define the process and include it into Standard documentation (Toolkit), KPI (SM...