Found Description
Key supporting values & behaviours for the role
- Operational Excellence
- Accountability & Ownership
- Client-Focused Service
- Leadership & Team Development
- Collaboration & Communication
- Problem Solving & Decision Making
- Continuous Improvement & Innovation
- Adaptability in a Global Environment
KPIs / deliverables
- Team SLA Compliance
- On-Time Project Delivery
- Quality Compliance & Accuracy
- Team Productivity & Utilization
- Escalation Resolution Effectiveness
- Resource & Capacity Management
- Operational Data Accuracy
- Employee Development & Retention
- Process Compliance & Continuous Improvement
Core Responsibilities
- Compliance and adherence to specifications; problem‑solving and issue resolution.
- Monitor workload distribution across the team and ensure balanced allocation of resources. ...