Found Description
Lead a team of frontline BPO associates across voice, email, chat, and back-office accounts. Coach for performance, drive engagement, and keep operational targets on track while building a high-trust environment your people want to grow in.
Job Qualifications
- Strong background in client relationship management
- Experience in Customer Service, Back Office, Voice, Email, Chat, and Technical Support
- Solid foundation in handling both voice and non-voice accounts
- At least two (2) years of supervisory experience in the BPO industry
- Proven track record of achieving operational and performance goals
- Strong leadership, coaching, and team-building capabilities
- Excellent verbal and written communication skills
- Ability to motivate, engage, and inspire team members
- Strong problem-solving and critical thinking skills
- Excellent organizational and time management skills