Found Description
What Does a Team Leader Do?
- Manage day-to-day planning and operations of your team;
- Make sure that each of your teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure everyone adheres to their schedules;
- Train and help in the development of your team by conducting team huddles and coaching sessions;
- Evaluate the strengths and weaknesses of your teammates;
- Offer solutions for your team’s growth and development;
- Create reports of your team’s performance and document feedback from your client;
- Manage issues that might arise, including HR-related ones;
- Think of solutions creatively;
- Act as the liaison between the management and your team.
Requirements
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company...