Found Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
●Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
●Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
● Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
● Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and fina...