Found Description
Job Title: Team Leader, Operations - AU SHIFT
Skills: Excellent organizational, communication, leadership and decisive decision‑making skills.
Experience: At least 2 years' experience in a supervisory role or similar.
Location : Muntinlupa, Philippines
We at Coforge are hiring Team Leader, Operations with the following skillset and Responsibilities
- Responsible for monitoring individual and team productivity and quality and providing feedback to management.
- Provides daily management, coaching and feedback to staff through account reviews, monitors and side‑by‑side.
- Identifies specific improvement opportunities.
- Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.
- Completes all necessary skill certifications.
- Provides feedback to Contact Center management specifically his/ her direct ...