Found Description
Lead a high-performing team in the Insurance Operations at Foresters Financial. This pivotal role involves coaching, performance management, and driving exceptional service standards for clients.
As a Team Leader, you will utilize your leadership expertise to manage a production and inbound call center team. You'll ensure team members are well-trained in company practices, handle workflow management, and achieve set performance goals. Your role is essential to maintaining a motivating work environment while implementing necessary changes in processes and systems.
Key Responsibilities:
• Build and manage a high-performing call center team
• Ensure comprehensive training for team members in required functions
• Manage workflow to meet SLA and quality standards
• Provide leadership and coaching for employee development
• Collaborate with other leaders to integrate functions effectively
Requirements:
• Minimum 2 years of leadership experience in insurance/financi...
As a Team Leader, you will utilize your leadership expertise to manage a production and inbound call center team. You'll ensure team members are well-trained in company practices, handle workflow management, and achieve set performance goals. Your role is essential to maintaining a motivating work environment while implementing necessary changes in processes and systems.
Key Responsibilities:
• Build and manage a high-performing call center team
• Ensure comprehensive training for team members in required functions
• Manage workflow to meet SLA and quality standards
• Provide leadership and coaching for employee development
• Collaborate with other leaders to integrate functions effectively
Requirements:
• Minimum 2 years of leadership experience in insurance/financi...
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