Found Description
Job Description
Details:Oversee daily operations across L2 Support, Mobile Wireless, PowerBI Platform Support, and Staffing functions Serve as the first point of escalation for team issues and service disruptions Monitor ticket queues, SLAs, and KPIs through ServiceNow to ensure timely resolution and maintain high service quality Facilitate team communicatio...
Details:
We are seeking an experienced IT Service Delivery Team Lead to partner closely with the Service Delivery Manager in overseeing day-to-day operations across multiple support functions. In this role, you will lead teams supporting L2 Helpdesk, Mobile Wireless, PowerBI Platform, and Staffing operations. You will be responsible for keeping the team running smoothly, ensuring service quality, managing administrative functions such as time sheets and PTO, and playing an active role in recruitment and talent development.
KEY RESPONSIBILITIES
Operations & Service Delivery