Team Leader - Healthcare Program

VXI Global Solutions is a business process outsourcing leader specializing in customer service, customer experience management, and digital solutions for global brands. Founded in 1998, the company has more than 40,000 team members across 43 locations in North America, Asia, Europe, and the Caribbean. VXI provides omnichannel, multilingual support, revenue generation services, application development, CX strategy, AI and automation, and business analytics. Backed by Bain Capital, VXI is one of the fastest‑growing privately held business services organizations in the United States and the Philippines. The company focuses on delivering measurable business outcomes, service excellence, and innovative customer journey solutions for its clients.

About the Role

The Team Leader is responsible for overseeing the day‑to‑day performance, development, and engagement of a team of Healthcare BPO Agents supporting U.S. healthcare programs. This role ensures achievement of ope...