Found Description
**Description:**
Administration
§ Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
§ Submits all guests/employees incident reports.
§ Reports and records “Lost and Found” items.
Customer Service
§ Ensures that all colleagues and associate in his/her department deliver the brand promise and provide exceptional guest service at all times.
§ Ensures all colleagues and associate in his/her department provide excellent service to internal customers as appropriate.
§ Assists in greeting and checking-in VIP and Long Stay guests.
§ Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Personally and frequently verify ...
Administration
§ Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
§ Submits all guests/employees incident reports.
§ Reports and records “Lost and Found” items.
Customer Service
§ Ensures that all colleagues and associate in his/her department deliver the brand promise and provide exceptional guest service at all times.
§ Ensures all colleagues and associate in his/her department provide excellent service to internal customers as appropriate.
§ Assists in greeting and checking-in VIP and Long Stay guests.
§ Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Personally and frequently verify ...