Found Description
About the Job
As a Team Leader at our contact center, you will play a pivotal role in ensuring the smooth operations of our teams. You will be responsible for supervising a group of Pros, reviewing key performance indicators (KPIs), providing coaching and development opportunities, and implementing performance improvement plans as necessary. Your leadership will be essential in maintaining high-quality service standards and fostering a positive and productive work environment.
What You’ll Do
- Supervision and Support: Provide day-to-day supervision and support to a team of Pros.
- KPI Monitoring: Regularly review and analyze team and individual KPIs for the specific campaigns assigned to.
- Coaching and Development: Conduct regular coaching sessions with Pros to provide feedback, address performance issues, and identify opportunities for improvement.
- Training: Assist in the training and onbo...