Found Description
Join our Team as a Team Leader- Customer Service
Location: Gurgaon
Role Purpose
To lead and manage daily customer support operations, ensuring efficient handling of requests, high-quality service delivery, and consistent achievement of SLAs. The role focuses on team leadership, incident ownership, and continuous improvement, while acting as a subject matter expert for complex customer issues, particularly in billing and invoicing.
Key Responsibilities
Operational Management
Oversee daily management, triage, and allocation of customer support requests to ensure efficient workflow.
Monitor team performance to ensure achievement of SLAs and operational targets.
Support and guide agents to deliver timely, accurate, and effective ticket resolution.
Leadership & Team Development
Lead, coach, and motivate ...