Team Leader - Closer (US Timeshare)

JobSummary

To lead, coach, and motivate a team of Appointment Setters (Openers) while serving as the campaign Closer by handling qualified call transfers, building customer interest, overcoming objections, and securing appointments for timeshare sales presentations. The Team Leader is responsible for maximizing appointment and show rate while ensuring the team consistently achieves campaign goals and quality standards.

Key Responsibilities

Leadership Responsibilities

• Supervise and manage the daily performance of assigned Appointment Setters (Openers).
• Monitor agent productivity, attendance, schedule adherence, and quality.
• Conduct regular coaching sessions, side‑by‑side monitoring, call evaluations, and performance reviews.
• Develop action plans to improve agent performance and achieve campaign KPIs.
• Motivate and recognize team members to drive high performance and employee engagement.
• Pr...