Found Description
Team Leader
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Cebu, Philippines Team is growing and we're looking for an experienced Team Leader to join our Helpware team.
Position Overview
The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:
- Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be imp...