Found Description
Position
Team Leader – Supporting Store Management in Casa Madrid and ensuring service standards are achieved throughout the store.
Job responsibilities
- Assist the Management with day-to-day management of the team.
- Act as the Manager on Duty in the absence of Management.
- Responsible for opening and closing the store in the absence of Management.
- Support Management with delivering training and coaching to the team.
- Be an exceptional team player consistently achieving individual and team objectives.
- Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
- Exemplify and share our brand history and heritage to the team and clients.
- Highlight our product categories through your product knowledge to cross‑sell and upsell.
- Engage with diverse clients, always putting them at ease to develop long lasting...