Found Description
As an experienced TEAM LEAD WFM, in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value.
Main Responsibilities
- Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience
- Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence
- Coordinate with outsourced sites on SL management and keep the WFM team updated
- Work on real-time tickets related to schedule change request, non-production request and associate GACD profile change needs
- Ensure that scheduling parameters are in line with business requirements, statutory obligations and individual schedule requirements
- Prepare and communicate daily hando...