Team Lead – Social Care & Internal Support

Team Lead – Social Care & Internal Support

Join us as Team Lead – Social Care & Internal Support to build and run Qonto's brand-new reactive team in Customer Care France. You will own the situations that matter most for our reputation: social media, sensitive client escalations, frontline incident support, and online ratings — all under the guidance of Louis, our Head of Customer Care France.

What you’ll do

• Own Social Care end-to-end: Lead the team to deliver fast, high‑quality support across X, Facebook, Instagram, LinkedIn, TikTok, and YouTube — reactive when it’s urgent, proactive before it escalates.
• Handle sensitive escalations: Take over direct client escalations from non‑standard channels, diagnose fast, coordinate the right stakeholders, and drive resolution.
• Be the real‑time lifeline for frontline teams: Run Slack‑based internal support during urgent situations and own incident communication fo...