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Job Title: Team Lead – Claims & Customer Support Location: Mumbai (Malad) CTC: Up to 6.5 LPA Shift: Rotational Shifts Notice Period: Immediate Joiners Preferred Job Summary: We are looking for a Team Lead – Claims, Banking, Escalation background &Customer Support to oversee day-to-day operations, manage team performance, and ensure high-quality service delivery across claims processing and customer support functions. The candidate should have strong experience in the Claims domain along with exposure to customer handling in a BPO/Customer Support environment. Key Responsibilities: Manage and lead a team handling claims processing and customer support queries (voice/email/chat) Ensure SLA adherence, including productivity, quality, TAT, and CSAT targets Handle customer escalations and provide timely resolutions with a focus on customer experience Monitor and review claims accuracy, compliance, and process adherence Conduct team huddles, performance reviews, and coaching sessions Analyze...