Team Lead Policy Servicing & Underwriting

Role Overview

We are seeking an experienced Team Lead to support the Policy Servicing and Underwriting team within a Group Life insurance environment. The role focuses on team coordination, operational excellence, KPI monitoring, internal controls, backlog reduction, and continuous process improvement.

Key Responsibilities

• Lead and coordinate the Policy Servicing and Underwriting team.
• Monitor team performance through KPIs and operational reporting.
• Execute and oversee internal controls and compliance activities.
• Develop and implement action plans to reduce backlogs and improve service levels.
• Coordinate weekly operational meetings and workload planning.
• Ensure compliance with regulatory requirements and service-level agreements (SLAs).
• Collaborate closely with commercial, underwriting, and technical teams.
• Drive continuous improvement initiati...