Found Description
About the Role
We are seeking a highly motivated and experienced individual for our PH Team Lead opening. As a Team Lead, you will play a crucial role in supporting our Agents, ensuring excellent service delivery, and maintaining a positive and productive work environment.
Responsibilities
- Ensure your team meets all client and Compass expectations around productivity and performance.
- Meet all schedule adherence and channel availability criteria.
- Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice.
- Adopt our AAA guiding quality principles: Acknowledge the customer’s issue, Align with the customer, and Assure a resolution.
- Use technical skills to navigate multiple systems and platforms to resolve customer issues.
- Build a strong understanding of your assigned brand’s products, procedures, and resolutions.
- Work collaboratively with team member...