Team Lead, Operations Transformation & SQM/CEM Platform

Team Lead, Operations Transformation & SQM/CEM Platform

Lead operations transformation initiatives to improve operational efficiency, customer experience, and service performance through process improvement, digital solutions, and platform optimisation. Drive cross‑functional collaboration, operational excellence, governance, and innovation to deliver sustainable business outcomes.

Day-to-Day Activities

• Lead and deliver operations transformation initiatives by improving processes, optimising platforms, driving digital adoption, and managing organisational change.
• Develop transformation plans by assessing business needs, operational priorities, technology capabilities, and implementation feasibility.
• Enhance and optimise service assurance and customer experience platforms to improve operational visibility, service quality, and decision‑making.
• Establish performance frameworks, monitor transformation outcomes, identify...