Found Description
Overview
Start date: ASAP
Based in Barcelona, hybrid role.
The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets. The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction.
What will be your impact:
Team Leadership & Performance
- Lead and develop a team of Onboarding Specialists across markets
- Own team performance: onboarding volume, CSAT, time to go live, 90-day jump
- Drive growth through coaching, feedback, and performance reviews
Operational Excellence
- Ensure consistent onboarding execution across all markets
- Guarantee adherence to onboarding standards : full setup, migrations, go live readiness, clean handover to Account Managers
- Prioritize an...