Team Lead - Mandarin - Kuala Lumpur

Overview

We are seeking an experienced and dynamic Operations Supervisor to lead and manage a team within our customer service BPO environment. The ideal candidate will be responsible for overseeing daily operations, driving performance excellence, and ensuring the highest level of customer satisfaction. The Operations Supervisor will work closely with agents, team leaders, and management to achieve company goals, maintain service quality, and ensure efficiency.

Qualifications

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English and Mandarin.
• Passion for ensuring an excellent user experience

Responsibilitie...