Found Description
Team Lead, IT Operations – Aecon is looking for an experienced IT leader to oversee operational support across multiple office locations.
What is the Opportunity?
As the Team Lead, IT Operations you will provide hands‑on leadership and day‑to‑day oversight of IT operational support across multiple office locations. You will report to the Manager, IT Operations, and lead a team responsible for end‑user services, site mobilization and demobilization, incident and request management, and the operational health of core IT services.
What You’ll Do Here
- Lead and support IT Operations team members delivering day‑to‑day IT support across corporate offices, field locations, and job sites
- Provide coaching, training, and day‑to‑day guidance to team members, including workload prioritization and escalation management
- Act as an escalation point for complex or high‑impact IT incidents,service requ...