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Team Lead, IT Operations

Aecon

Toronto, Ontario, Canada Full-time June 01, 2026

Found Description

What is the Opportunity?

As the Team Lead, IT Operations you will provide hands‑on leadership and day‑to‑day oversight of IT operational support across multiple office locations. Reporting to the Manager, IT Operations, this role leads and supports a team responsible for end‑user services, site mobilization and demobilization, incident and request management, and the operational health of core IT services all while ensuring consistent service delivery, adherence to SLAs, and a high standard of customer experience across the organization.

What You’ll Do Here:

  • Lead and support IT Operations team members delivering day‑to‑day IT support across corporate offices, field locations, and job sites

  • Provide coaching, training, and day‑to‑day guidance to team members, including workload prioritization and escalation management

  • Act as an escalation point for complex or high‑impact IT incidents, service requests, and after‑hours...
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