Team Lead- International Voice Process

We are looking for a dynamic Team Lead with strong experience in an International BPO environment to manage and drive team performance. The candidate will be responsible for leading a team of customer service executives, ensuring high-quality service delivery, achieving KPIs, and maintaining client satisfaction.

Key Responsibilities:

• Lead, mentor, and manage a team of customer service agents
• Monitor performance metrics (SLAs, KPIs, quality, productivity)
• Handle escalations and ensure timely resolution
• Conduct team briefings, training, and coaching sessions
• Ensure adherence to company policies and client requirements
• Prepare reports and provide performance feedback

Requirements:

• Minimum 2 years of experience as a Team Lead in an International BPO
• Strong communication and leadership skills
• Experience in hand...