Team Lead, Customer Success & SLA Delivery

Webhelp is seeking a Supervisor in Barcelona to lead a team dedicated to achieving customer objectives while meeting contractual SLAs. The role involves monitoring team performance, providing feedback, and optimizing scheduling to ensure high-quality service delivery.

The ideal candidate possesses strong communication skills, IT knowledge, and experience in customer care, along with fluency in English and Italian. The position offers a full-time contract and an attractive salary package that includes bonuses.