Team Lead, Customer Contact Coordinator

Team Lead, Customer Contact – Cornubia, Durban (12‑month contract)

Oversee a customer contact team to deliver exceptional service while balancing operational delivery with people management.

Key Responsibilities

Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).

Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.

Collaborate cross‑functionally with Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.

Maintain accurate and up‑to‑date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.

Conduct regular reviews of customer accounts to assess performa...