Team Lead, Client Services

Responsibilities

Responsible for the project management of both individually managed projects and projects managed by direct reports.

Support team members with issue resolution by being the first point of contact.

Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.

Help manage client relationships for the team’s client accounts.

Consistently meet client expectations for delivering market research data and services.

Actively monitor and update the management team with key performance indicator data.

Identify, seek, and provide world‑class training for team members in a rapidly changing environment.

Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.

Allocate manageable goals to employees based on team needs, interests, and devel...