Found Description
Post Closing and Shipping TL, Post Closing - Commercials.
The Team Lead for Investor Delivery manages the critical Last Mile of the loan sale process. This role is responsible for ensuring that the production team audits and delivers loan packages to investors with 100% accuracy and within the 48-hour delivery window. The Team Lead acts as the primary point of contact for complex investor suspense items and internal stakeholders (Secondary Marketing/Closing)
.
SLA Oversigh t: Monitor the daily pipeline of ~125 loans to ensure all packages are delivered to end investors within 2 business days of closin
g. Suspense Escalatio n: Serve as the subject matter expert for hard-to-clear suspense conditions, working directly with investors to resolve issues within the 24-hour target windo
w. Quality Governanc e: Conduct side-by-side coaching with Specialists and review QC reports to identify recurring errors in the 45-minute audit proces
s. Pipeline Managemen t: Allocate loan f...
The Team Lead for Investor Delivery manages the critical Last Mile of the loan sale process. This role is responsible for ensuring that the production team audits and delivers loan packages to investors with 100% accuracy and within the 48-hour delivery window. The Team Lead acts as the primary point of contact for complex investor suspense items and internal stakeholders (Secondary Marketing/Closing)
.
SLA Oversigh t: Monitor the daily pipeline of ~125 loans to ensure all packages are delivered to end investors within 2 business days of closin
g. Suspense Escalatio n: Serve as the subject matter expert for hard-to-clear suspense conditions, working directly with investors to resolve issues within the 24-hour target windo
w. Quality Governanc e: Conduct side-by-side coaching with Specialists and review QC reports to identify recurring errors in the 45-minute audit proces
s. Pipeline Managemen t: Allocate loan f...