Team Lead, Cash Client Service (SG) MY

Manage and Lead a team of Cash Client Service Specialists with the main objective and responsibility of continuously delivering high service standards with the on-going effort of improving service delivery on processes, call reduction, systems, cross-selling, turn-around time, recognition program and client testimonials.

Goal Setting & KPI

• Establishing performance targets and key performance indicators to align with the organizational objectives.

Strategic Planning

• Developing & Implementing Strategies to enhance team productivity and customer satisfaction.

Process Improvement

• Identifying areas for process improvements and driving initiatives to improve service quality and operational efficiency.
• Periodic Review of Standard Operating Procedures, Workflow and processes to keep abreast with the industry practice.

Training & Development

• Ensuring Team membe...