Found Description
Customer Support Team Leader (Night Shift, Dutch)
Hybrid in Malta (Relocation package provided)
Salary: €35-40k (DOE) + Night shift allowance + Bonus
Great benefits with an opportunity to work with a mature and well-known brand
Overview
An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals. This is a hands‑on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.
Responsibilities
- Lead, coach, and develop a team of Customer Experience Agents.
- Monitor service levels, response times, and customer satisfaction metrics.
- Manage workload distribution across customer support channels.
- Act as an escalation point for complex customer issues.
- Drive operational improvements and suppor...